Frequently Asked QuestionsBelow is a list of some of the most frequently asked questions, as well as the answers. This is to help save time and also to more better inform you of our business.
How do you ensure the safety of my belongings?
Our contractors will arrive in one of our trucks, fully stocked with the highest quality professional materials. We have a systematic way of treating each piece of furniture prior to moving it. This includes dissembly, padding and wrapping the furniture for protection. These procedures are also a stipulation of insurance coverage. Protection of furniture is mandatory for us to offer any sort of coverage.
What are your cancellation policies?
We do have a 72 hour cancellation policy. There will be a fee of 1 – 2 hours, should the move be cancelled after that time. The reasoning is we will have scheduled one or more teams and vehicles. We will then be unlikely able to fill those spots within that limited of a time frame as most moves are booked weeks ahead of time.
Is there a credit card or deposit required to reserve a moving date and time?
Yes, some credit card information is indeed required. The reasoning of course is that once we have reserved that time slot for a certain mover, we are no longer able to schedule any other clients for that time. The reasoning is to ensure the company and the client. We understand that things happen that can not possibly be accounted for. We are flexible and more than willing to work with you. Though as a moving company, our jobs are obviously appointment based. So therefore had to implement a little bit of job security. All you need is a two days notice, otherwise there will be a fee.
Are clients allowed to help out with the move?
You are allowed to help as little or as much as you would like. However, it does void insurance seeing as to how we are the ones that are responsible for the clients goods, as well as our equipment. Our insurance does not cover anyone other than our moving professionals. So, you can help move at your own risk and the risk of your belongings. Obviously the more the merrier, in that the job will get complete much faster. You are welcome to waive the insurance coverage and jump right in.
How do you calculate the hours for my move?
The clock starts when our movers leave our dispatch facility. Time will end once move is complete at client designated destination. Time cannot be ended with furniture left in our vehicles.
What can you not relocate?
We are unable to transport any type of living organics(including, people, pets, and plants), as well as any hazardous materials. We are prohibited by state regulations from relocating these items. This also includes combustibles such as firearms, propane, gasoline, compressed gases, and anything else you can likely ask about that could be considered dangerous or harmful.
Do we require a minimum amount of hours for service?
We have a 1 hour minimum. That’s the lowest in the industry!
How do you bill for a move?
We have set hourly rates depending on the size of the move. Our services are billed in hourly increments. If the crew works 15 minutes into the next hour you would have to billed for the additional hour. However, you could have the guys re-assemble anything or rearrange anything to you liking, to get the fulfillment of that hour. We do not want you to have to pay for time that we are not there.
What if we want a special request?
We do everything we can within our abilities and rights to help our clients. In regards to making requests please let us know anything we can do to help. If a client chooses to make a request against the professional recommendation of our staff, they understand that all insurance will be forfeit under that circumstance.
What kind of payment methods do you accept?
We accept Cash and Credit Card. Checks are not accepted.
When is payment collected?
While payment information is collected at the time of scheduling your reservation, we will collect full payment for services upon completion. This means that we request payment on site once the move is finished.
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